The National Disability Insurance Scheme (NDIS) is the way support is provided to Australians living with disability, their families and carers.

The NDIS provides reasonable and necessary supports for eligible people under 65 years of age with a permanent and significant disability.  These supports are to help people with their day to day needs, as well as build capacity to achieve their goals in life whether at home, in the community or at work.

The NDIS is an insurance scheme so aims to support people with disability early to improve their outcomes later in life.

To find out more about the NDIS visit www.ndis.gov.au


Senses Australia is a registered provider of the NDIS and can give you advice about the NDIS.  Our services are individually tailored and we currently provide a range of services to NDIS participants.


Please find the link to our prices below. If you cant see what you are looking for please get in contact with us and we will help with your enquiry.

Prices for services we provide under the NDIS are aligned with the NDIS Price Guide.

Product and Price Framework – July 2020

For more information about the NDIS Price Guide, visit the NDIS website.


If you need to cancel or change an appointment, please give us 2 business day’s notice, and let us know within regular business hours.

For example, if your appointment is at 1pm on Monday, you need to let us know by 1pm on the Thursday before.

To cancel your appointment, please get in contact with your usual Senses Australia representative.

If you miss an appointment or cancel with less than 2 business day’s notice, we will charge you 100% of the cost of your appointment.  This may include the cost of travel.

If you cancel often, we will discuss this with you to work out a way to best provide therapy support to you.

Therapy - Billable Activities and Charges

Service Summary

Our therapy services endeavour to provide your child/adult and family/carer with the best possible service. As such the service you experience will include time spent directly with you and time when you are not present.

WHAT do we do?  Your service may include key stages:

  1. Assessment – assessment may include an assessment of child/adult strengths, interests, skills areas for development. It may also include you completing questionnaires or staff doing observations at your home or other locations.
  2. Planning – The development of plans/goals including specific strategies. The plan will be reviewed at different points of your service.
  3. Intervention – supporting implementation of strategies to achieve goals. This may include workshops/groups
  4. Review – review assessment of child/adult goals (e.g. NDIS plan/ Individual Plan)

HOW do we do this?  Your service may include any of the following billable activities:

  • Face to face, phone or email contact – The Key Worker and other therapy staff will visit, phone, email or Skype you at home or another location in the community (e.g. park, school, daycare, ATE, work)
  • Team Consultation – The key worker may meet with other team members for advice around your child/adult intervention.
  • Communication with other agencies – Following your written consent, the team may liaise with other agencies including your Local Coordinator, childcare worker, ATE, SCL doctor, teacher, specialist, or other agencies.
  • Report/Intervention summary – The therapy team may write a report summarising assessment or review findings or documenting your child/adults progress.
  • Equipment applications – assessment/ prescription and handover of equipment.
  • Documentation – The team will record what happened during the service, with an agreed plan. This is usually up to 15 mins in every hour of service.
  • Resources – The therapy team may develop resources for you to use with your child/adult.

We will be able to provide you with an estimate of the time required for example: to write a report, prescription or delivery of a piece of equipment, or development of a resource. Every client has different needs so we will develop the estimate in consultation with yourself and/or your family member.

WHAT we DON’T charge for:

Tasks related to administrative management of your NDIS Plan including:

  • Scheduling/rescheduling appointments
  • Creating or amending your Service Agreement
  • Creating Service Bookings on NDIS myPlace portal when required
  • Completing set up of client profile and NDIS plan on client management system
  • Time spent processing NDIS claims and invoicing
  • Therapists attending for learning purposes, with your consent

WHEN do we charge?:

Your services will be billed after the service has occurred, as per your Improved Daily Living budget management arrangement. (Plan managed, self-managed or NDIA managed).
Typically the billing cycle can take between 1 – 4 weeks to be processed. If you have not received a charge for a service more than one month prior, please contact us.

Your service will be billed at the NDIS price guide rate for therapy, $193.99 per hour of service (as at 1/4/2021). This includes Occupational Therapy, Speech Pathology, Physiotherapy and Social Work. Specialist psychology and Positive Behaviour supports are charged at $234.83 per hour. Therapy Assistant will be charged at $86.79/ hour.

Cancellation Policy:

Senses operates within the NDIS short notice cancellation policy of 48 hours notice for a planned service. If a cancellation is received within 48 hours (prior) of a planned service, Senses will charge 100% of the planned service charge as a cancellation fee.


Please refer to your service agreement and the NDIS price guide for further information regarding your service.


Contact us.