Coronavirus updates

Coronavirus updates

Date: 5 November 2020

Western Australia has recorded over six months with no community transmission of COVID-19.

The last time community spread of the virus was detected was on 11 April. Since then, while WA has recorded cases of the virus, all have either involved known close contacts of other cases or returned travellers from overseas.

We do not have a firm date on when WA will lift restrictions on its borders. As such WA continues with hard borders and strict policies to help stop the spread of COVID-19.

Senses Australia are regularly reviewing updates from the Government regarding Coronavirus (COVID-19).

Our key priority is the health and safety of our clients, their families, team members and the wider community.  We will continue to provide updates as the situation evolves.

The Australian government has announced updated measures to restrict the movement of people and the spread of Coronavirus in the county. We fully support these decisions and are respecting these directives on Coronavirus.

This page outlines the current strategies we have in place. Including additional information to further assist with you with health and safety measures.

Download the COVIDSafe App

The Australian Government’s COVIDSafe app helps keep our community safe and reduces the chances of the virus being passed onto your family, friends and other people in the community.

For more information visit

As a provider of essential frontline community services, Senses Australia’s precautions go beyond current advice issued by the government in efforts to do all we can to protect our clients, in particular, our vulnerable clients, staff and the wider community.

Please be assured that our team is doing everything we can and have implemented the measures below:

  • Senses have an Emergency Response team that meets regularly.
  • Senses have a Pandemic Procedure and detailed Response Plan to guide us in managing the COVID-19 outbreak.
  • Senses Board are meeting regularly to support the organisation during this difficult time.
  • Therapy services have telehealth model of service delivery available whenrestrictions of face to face services are in place.
  • We are working hard to support all our clients in this challenging environment
  • Latest updates from the WA Government can be found by visiting:


  • We are regularly communicating with staff, clients and their families on health, travel and isolation requirements.
  • If you are not receiving our communications via letter or email please contact our Customer Service Advisor to update your contact details in our system call 1300 111 881 or email
  • We are displaying signage across all Senses Australia locations encouraging visitors to do their part to ensure their respiratory hygiene is of the highest standard.
  • If you have any concerns around your services, please contact your Senses Australia representative.

Transportation of clients

  • Strict vehicle cleaning and disinfecting will be carried out thoroughly before and after every client transported.


  • We are trying to provide flexible options when delivering services. Where possible seek alternatives such as the use of video or teleconferencing sessions as an alternative to face to face.
  • Please call ahead of your appointments to discuss options with your key contact person around service delivery.
  • As of 20 March 2020 we are implementing temperature checks for all visitors to and employees supporting group homes, inclusive of Amelia House as a precautionary measure to safeguard our team and clients. If a temperature above 37.6˚celcius is recorded, access will be prohibited.


Follow health advice issued by the WA Department of Health

Senses Australia recommends our clients, staff and wider community follow health advice issued by the WA Department of Health.

The World Health Organization has announced that COVID-19 is a pandemic.

The spread of Novel coronavirus is an evolving situation which has resulted in multiple confirmed cases of the virus in Australia.

The virus is most likely spread through:

  • close contact with an infectious person
  • contact with droplets from an infected person’s cough or sneeze
  • touching objects or surfaces (like doorknobs or tables) that have cough or sneeze droplets from an infected person, and then touching your mouth or face

Senses Australia will be following the recommendations below which have been provided by the Department of Health.


Focus on Prevention

To protect against infections everyone should practice good hygiene and social distancing. Good hygiene includes:

  • washing your hands often with soap and water
  • using a tissue and cover your mouth when you cough or sneeze
  • avoiding close contact with others, such as touching.

Read more about protective measures against coronavirus on the World Health Organization website

Staff at Senses Australia are required to practice good Hand Hygiene at all times, with training mandatory for all staff on hand hygiene and instructional posters at every service location.


Travel update – Clients

Clients arriving from anywhere outside of Western Australia must self-isolate for a period of 14 days. If symptoms of the virus develop, please seek medical advice.

Please ensure you inform Senses Australia immediately if you have or are travelling from anywhere outside of Western Australia. Senses will support you to access services you require while in isolation.

Depending on travel advice at the time of your return, Senses may request that you and/or your family members undertake a health screen prior to the resumption of services.


Travel advice

The Government now advise all Australians not to travel at this time.

Regardless of your destination, age or health, all non essential travel is prohibited. For more information visit


Additional cleaning

Preventing the spread of the virus is vital to our health and well being, and we’ve implemented strict measures to help keep people safe. We have and continue to increase cleaning services and resources across all service centres and sites.


Emergency Response Team

Senses Australia has a Response Plan and Emergency Response Team in place who will meet daily to monitor and guide the organisations’ response to COVID-19.


Quick Links – Additional Information:

Please visit the Department of Health website for further information regarding preventative measures