Coronavirus updates

Coronavirus updates

Date: 5 February 2021

All clients, carers and families, Senses would like to advise you of updates in line with WA Government guidelines.

The WA Government has announced the five-day lockdown will end at 6pm Friday, 5 February 2021. However, some COVID-safe measures will remain until 12.01am Sunday, 14 February 2021.

Senses South West services
All services in the South West region will return to pre-lock down conditions.

Senses Perth metro and Peel region services

All services in Perth and Peel will resume in accordance with the WA Government’s post-lockdown transition period conditions. These include:

  • All client services will be conducted face to face unless otherwise agreed. Ongoing services will recommence as scheduled. If you have any questions regarding your specific appointment, please contact your Senses Representative who will be able to assist you. If your appointment was cancelled due to the lockdown, please let your Senses Representative know if you would to schedule another appointment at a time convenient to you.
  • People in the Perth and Peel must continue to wear a mask in public and while at work. As a result all Senses team members in these regions will wear a mask. Team members who travel from the Perth or Peel region to regions where restrictions are not in place will wear a mask in public and during the course of their work in Senses service centres and/or in client homes and other venues/facilities.
  • Supported Living Home visitors continue to be restricted and entry is based on compassionate circumstances. Our teams will work with clients and families to conduct visits where appropriate and safe to do so.
  • Transporting clients in vehicles is permitted however will be restricted to allow for appropriate social distancing. All passengers will be required to wear a mask, unless there an exemption is in place.

Burswood, Edgewater and Morley Service Centres

Burswood, Edgewater and Morley service centres will open next week in accordance with the WA Government transitional arrangements.

The number of team members working out of each centre will be reduced to ensure appropriate social distancing when meeting with clients. Senses has encouraged team members to work from home where possible when not meeting with clients face to face.

Next steps

Our COVID-19 Response Team will continue to monitor the situation closely. As the transitional week progresses, Senses will make arrangements based upon the advice provided by the WA Government. We will provide further information as it comes to hand.

If you have any questions or concerns please call 1300 111 881


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We thank you for your patience and support. Our priority is the health and safety of our clients, their families, our team members and wider community during this time.
WA Government

The government has issued a number of transitional arrangements and requirements that will remain in place. Please refer to the WA Government website for more information on this:

Our key priority is the health and safety of our clients, their families, team members and the wider community.  We will continue to provide updates as the situation evolves.

COVID-19 resources for people with disability

  1. Department of  Communities’ dedicated disability COVID-19 website has been updated with resources targeted for people with disabilities, their families, carers and the broader WA disability sector. The website is located at Disability Services (COVID-19) | Department of Communities.
  2. Three outbreak scenarios flow charts which outline actions for a suspected or confirmed COVID-19 case within the WA disability sector.

Download the Safe WA app 

The government’s contact register is in place and must be adhered to.  It is mandatory for everyone to check into particular businesses and venues via the Safe WA app or the physical contact register available at each location.

SafeWA app can be downloaded from the Apple App Store or the Google Play Store

Our Response

As a provider of essential frontline community services, Senses Australia’s precautions go beyond current advice issued by the government in efforts to do all we can to protect our clients, in particular, our vulnerable clients, staff and the wider community.

Please be assured that our team is doing everything we can and have implemented the measures below:

  • Senses have an Emergency Response team that meets regularly.
  • Senses have a Pandemic Procedure and detailed Response Plan to guide us in managing the COVID-19 outbreak.
  • Senses Board are meeting regularly to support the organisation during this difficult time.
  • Therapy services have telehealth model of service delivery available when restrictions of face to face services are in place.
  • We are working hard to support all our clients in this challenging environment
  • Latest updates from the WA Government can be found by visiting:


  • We are regularly communicating with team members, clients and their families on health, travel and isolation requirements.
  • If you are not receiving our communications via letter or email please contact our Customer Service Advisor to update your contact details in our system call 1300 111 881 or email
  • We are displaying signage across all Senses Australia locations encouraging visitors to do their part to ensure their respiratory hygiene is of the highest standard.
  • If you have any concerns around your services, please contact your Senses Australia representative.

Transportation of clients

  • Strict vehicle cleaning and disinfecting will be carried out thoroughly before and after every client transported.


  • We are trying to provide flexible options when delivering services. When government restrictions are in place, where possible seek alternatives such as the use of video or teleconferencing sessions as an alternative to face to face.
  • Please call ahead of your appointments to discuss options with your key contact person around service delivery.
  • Temperature checks for all visitors to and employees supporting group homes, inclusive of Amelia House as a precautionary measure to safeguard our team and clients. If a temperature above 37.6˚celcius is recorded, access will be prohibited.

Follow health advice issued by the WA Department of Health

Senses Australia recommends our clients, team members and wider community follow health advice issued by the WA Department of Health.

The World Health Organization has announced that COVID-19 is a pandemic.

The spread of Novel coronavirus is an evolving situation which has resulted in multiple confirmed cases of the virus in Australia.

The virus is most likely spread through:

  • close contact with an infectious person
  • contact with droplets from an infected person’s cough or sneeze
  • touching objects or surfaces (like doorknobs or tables) that have cough or sneeze droplets from an infected person, and then touching your mouth or face

Senses Australia will be following the recommendations below which have been provided by the Department of Health.

Focus on Prevention

To protect against infections everyone should practice good hygiene and social distancing. Good hygiene includes:

  • washing your hands often with soap and water
  • using a tissue and cover your mouth when you cough or sneeze
  • avoiding close contact with others, such as touching.

Read more about protective measures against coronavirus on the World Health Organization website

Staff at Senses Australia are required to practice good Hand Hygiene at all times, with training mandatory for all staff on hand hygiene and instructional posters at every service location.

Travel advice

The Government updates it’s travel advice as the situation changes. For more information visit

Additional cleaning

Preventing the spread of the virus is vital to our health and well being, and we’ve implemented strict measures to help keep people safe. We have and continue to increase cleaning services and resources across all service centres and sites.

Emergency Response Team

Senses Australia has a Response Plan and Emergency Response Team in place who will meet daily to monitor and guide the organisations’ response to COVID-19.

Quick Links – Additional Information:

Please visit the Department of Health website for further information regarding preventative measures