Date: 2 April 2020
Senses Australia are regularly reviewing updates from the Government regarding Coronavirus (COVID-19).
Our key priority is the health and safety of our clients, their families, team members and the wider community. We will continue to provide updates as the situation evolves.
The Australian government has announced updated measures to restrict the movement of people and the spread of Coronavirus in the county. We fully support these decisions and are respecting these directives on Coronavirus.
This page outlines the current strategies we have in place. Including additional information to further assist with you with health and safety measures.
Key updates: 2 April 2020
As a provider of essential frontline community services, Senses Australia’s precautions go beyond current advice issued by the government in efforts to do all we can to protect our clients, in particular, our vulnerable clients, staff and the wider community.
Please be assured that our team is doing everything we can and have implemented the measures below:
- Senses have an Emergency Response team that meets daily
- Senses have a Pandemic Procedure and detailed Response Plan to guide us in managing the COVID-19 outbreak
- Senses Board are meeting weekly to support the organisation during this difficult time
- Therapy services are transitioning to telehealth model of service delivery
- Group homes are no longer accepting external visitors to ensure that the Commonwealth’s guidance in relation to social isolation and public gathering restrictions are adhered to. These restrictions include a request that family and friends do not visit our homes. Alternative arrangements to visit with family members can be organised through the relevant Team Leader
- Many services are being disrupted and we are working hard to support all our clients in this challenging environment
- Latest updates from the WA Government can be found by visiting: www.wa.gov.au
- We are regularly communicating with staff, clients and their families on health, travel and isolation requirements.
- If you are not receiving our communications via letter or email please contact our Customer Service Advisor to update your contact details in our system call 1300 111 881 or email firstname.lastname@example.org
- We are displaying signage across all Senses Australia locations encouraging visitors to do their part to ensure their respiratory hygiene is of the highest standard.
- If you have any concerns around your services, please contact your Senses Australia representative.
Transportation of clients
For infection control measures clients should not be transported.
- Support Workers can transport certain clients under specific circumstances. (For example, for essential food shopping, visits to the chemist, GP visits.)
- No trips for recreation, clients need to walk and access the local community.
- Strict vehicle cleaning and disinfecting will be carried out thoroughly before and after every client transported.
- We are trying to provide flexible options when delivering services. Where possible seek alternatives such as the use of video or teleconferencing sessions as an alternative to face to face.
- Please call ahead of your appointments to discuss options with your key contact person around service delivery.
- Pending available resources, as of 20 March 2020 we are implementing temperature checks for all visitors to and employees supporting group homes, inclusive of Amelia House as a precautionary measure to safeguard our team and clients. If a temperature above 37.6˚celcius is recorded, access will be prohibited.
Follow health advice issued by the WA Department of Health
Senses Australia recommends our clients, staff and wider community follow health advice issued by the WA Department of Health.
The World Health Organization has announced that COVID-19 is a pandemic.
The spread of Novel coronavirus is an evolving situation which has resulted in multiple confirmed cases of the virus in Australia.
The virus is most likely spread through:
- close contact with an infectious person
- contact with droplets from an infected person’s cough or sneeze
- touching objects or surfaces (like doorknobs or tables) that have cough or sneeze droplets from an infected person, and then touching your mouth or face
Senses Australia will be following the recommendations below which have been provided by the Department of Health.
Focus on Prevention
- washing your hands often with soap and water
- using a tissue and cover your mouth when you cough or sneeze
- avoiding close contact with others, such as touching.
Staff at Senses Australia are required to practice good Hand Hygiene at all times, with training mandatory for all staff on hand hygiene and instructional posters at every service location.
Travel update – Clients
Clients arriving from anywhere outside of Western Australia must self-isolate for a period of 14 days. If symptoms of the virus develop, please seek medical advice.
Please ensure you inform Senses Australia immediately if you have or are travelling from anywhere outside of Western Australia. Senses will support you to access services you require while in isolation.
Depending on travel advice at the time of your return, Senses may request that you and/or your family members undertake a health screen prior to the resumption of services.
The Government now advise all Australians not to travel at this time.
Regardless of your destination, age or health, all non essential travel is prohibited. For more information visit www.smartraveller.gov.au/
Preventing the spread of the virus is vital to our health and well being, and we’ve implemented strict measures to help keep people safe. We have and continue to increase cleaning services and resources across all service centres and sites.
Emergency Response Team
Senses Australia has a Response Plan and Emergency Response Team in place who will meet daily to monitor and guide the organisations’ response to COVID-19.
Quick Links – Additional Information:
- What is Covid – 19 and how to protect yourself.
- Practice good hand hygiene
- Key Word Sign – Tips on avoiding COVID-19
- Travel restrictions
- Social Distancing
- NDIS FAQs
Please visit the Department of Health website for further information regarding preventative measures https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov