Coronavirus updates

Coronavirus updates

Date: 1 July 2021

All clients, carers and families,

Senses would like to provide an update in relation to the current four-day lockdown period.

As always, our priority is the safety and wellbeing of our clients, their families and carers, our employees and the wider community.

Our COVID-19 Response Team is monitoring the situation closely and will provide updates as the lockdown progresses.

Therapy services:

Face to face therapy sessions, including therapy sessions planned to occur at school, are cancelled during the lockdown period commencing 29 June 2021. Where possible, your therapist will deliver the therapy intervention via Telehealth or will utilise your booked time to create therapy and functional capacity resources. If this is not possible, your appointment will be rescheduled.

If you wish to cancel your appointment, you must provide at least 24 hours’ notice.

If your cancellation request is received less than 24 hours before the planned appointment time, cancellation charges will apply.

Please call your therapist directly to cancel or reschedule your appointment.

Community Access:

As of 29 June 2021, all non-essential support services have been cancelled. We are continuing to support our clients requiring essential support services.

If you wish to cancel your essential support appointment, you must provide at least 24 hours’ notice.

If your cancellation request is received less than 24 hours before the planned appointment time, cancellation charges will apply.

Please call 0413 280 647 (North Scheduling Team) or 0411 861 153 (South Scheduling Team) to cancel or reschedule your appointment.

Group Home (including Respite Service)

Our Group Homes continue to deliver our usual high level of staffing and services, however as of the 29 June 2021 they are in lockdown. This means no visitors, except on compassionate grounds. Should you have a compassionate reason to visit, please contact the Team Leader of your family member’s Group Home.

Government Advice

The state government has implemented restrictions during the lockdown period. Please refer to the WA Government website:

The Department of Health contact tracing team has distributed a list of potential exposure sites of where positive Covid-19 cases have been in recent days.

For the most up to date list, please click here   .

People who have been to these venues on these dates and times must get tested and isolate until they return a negative test. More information on testing clinics can be found at


Covid-19 Vaccines

Senses Australia are closely following the communication from both the federal and state governments regarding the rollout of the Covid-19 vaccinations and are arranging for client facing staff to receive their vaccinations.

Thank you for your patience and understanding. Please be assured we are here to support you through this time.

If you have concerns, please call 1300 111 881


Easy reads

The following Easy Read documents are available on the Department of Health website:


Next steps

Our COVID-19 Response Team will continue to monitor the situation closely. Senses will make arrangements based upon the advice provided by the WA Government. We will provide further information as it comes to hand.

If you have any questions or concerns please call 1300 111 881


We thank you for your patience and support. Our priority is the health and safety of our clients, their families, our team members and wider community during this time.


COVID-19 resources for people with disability

  1. Department of  Communities’ dedicated disability COVID-19 website has been updated with resources targeted for people with disabilities, their families, carers and the broader WA disability sector. The website is located at Disability Services (COVID-19) | Department of Communities.
  2. Three outbreak scenarios flow charts which outline actions for a suspected or confirmed COVID-19 case within the WA disability sector.

Download the Safe WA app 

The government’s contact register is in place and must be adhered to.  It is mandatory for everyone to check into particular businesses and venues via the Safe WA app or the physical contact register available at each location.

SafeWA app can be downloaded from the Apple App Store or the Google Play Store

Our Response

As a provider of essential frontline community services, Senses Australia’s precautions go beyond current advice issued by the government in efforts to do all we can to protect our clients, in particular, our vulnerable clients, staff and the wider community.

Please be assured that our team is doing everything we can and have implemented the measures below:

  • Senses have an Emergency Response team that meets regularly.
  • Senses have a Pandemic Procedure and detailed Response Plan to guide us in managing the COVID-19 outbreak.
  • Senses Board are meeting regularly to support the organisation during this difficult time.
  • Therapy services have telehealth model of service delivery available when restrictions of face to face services are in place.
  • We are working hard to support all our clients in this challenging environment
  • Latest updates from the WA Government can be found by visiting:


  • We are regularly communicating with team members, clients and their families on health, travel and isolation requirements.
  • If you are not receiving our communications via letter or email please contact our Customer Service Advisor to update your contact details in our system call 1300 111 881 or email
  • We are displaying signage across all Senses Australia locations encouraging visitors to do their part to ensure their respiratory hygiene is of the highest standard.
  • If you have any concerns around your services, please contact your Senses Australia representative.

Transportation of clients

  • Strict vehicle cleaning and disinfecting will be carried out thoroughly before and after every client transported.


  • We are trying to provide flexible options when delivering services. When government restrictions are in place, where possible seek alternatives such as the use of video or teleconferencing sessions as an alternative to face to face.
  • Please call ahead of your appointments to discuss options with your key contact person around service delivery.
  • Temperature checks for all visitors to and employees supporting group homes, inclusive of Amelia House as a precautionary measure to safeguard our team and clients. If a temperature above 37.6˚celcius is recorded, access will be prohibited.

Follow health advice issued by the WA Department of Health

Senses Australia recommends our clients, team members and wider community follow health advice issued by the WA Department of Health.

The World Health Organization has announced that COVID-19 is a pandemic.

The spread of Novel coronavirus is an evolving situation which has resulted in multiple confirmed cases of the virus in Australia.

The virus is most likely spread through:

  • close contact with an infectious person
  • contact with droplets from an infected person’s cough or sneeze
  • touching objects or surfaces (like doorknobs or tables) that have cough or sneeze droplets from an infected person, and then touching your mouth or face

Senses Australia will be following the recommendations below which have been provided by the Department of Health.

Focus on Prevention

To protect against infections everyone should practice good hygiene and social distancing. Good hygiene includes:

  • washing your hands often with soap and water
  • using a tissue and cover your mouth when you cough or sneeze
  • avoiding close contact with others, such as touching.

Read more about protective measures against coronavirus on the World Health Organization website

Staff at Senses Australia are required to practice good Hand Hygiene at all times, with training mandatory for all staff on hand hygiene and instructional posters at every service location.

Travel advice

The Government updates it’s travel advice as the situation changes. For more information visit

Additional cleaning

Preventing the spread of the virus is vital to our health and well being, and we’ve implemented strict measures to help keep people safe. We have and continue to increase cleaning services and resources across all service centres and sites.

Emergency Response Team

Senses Australia has a Response Plan and Emergency Response Team in place who will meet daily to monitor and guide the organisations’ response to COVID-19.

Quick Links – Additional Information:

Please visit the Department of Health website for further information regarding preventative measures