Policies and procedures

To see a full list of our Policies and Procedures, please view the pdf or word document below.

Policies and Procedures List (PDF)
Policies and Procedures List (Word)

Policies

Standard 1: Rights

Client Human Rights and Freedom from Abuse and Neglect
Client Human Rights and Freedom from Abuse and Neglect (PDF)

Client Human Rights and Freedom from Abuse and Neglect (Word)

Privacy and Confidentiality
Privacy and Confidentiality (PDF)
Privacy and Confidentiality (Word)

Safeguarding for Clients
Safeguarding for Clients (PDF)
Safeguarding for Clients (Word)

Standard 2: Participation and Inclusion

Participation and Inclusion
Participation and Inclusion (PDF)
Participation and Inclusion (Word)

Standard 3: Individual Outcomes

Cultural Security for Clients
Cultural Security for Clients (PDF)
Cultural Security for Clients (Word)

Decision Making and Choice
Decision Making and Choice (PDF)
Decision Making and Choice (Word)

Individual Need and Provision of Service
Individual Need and Provision of Service (PDF)
Individual Need and Provision of Service (Word)

Valued Status
Valued Status (PDF)
Valued Status (Word)

Standard 4: Feedback and Complaints

Complaints, Compliments and Ideas
Complaints, Compliments and Ideas (PDF)
Complaints, Compliments and Ideas (Word)

Standard 5: Service Access

Eligibility for Services and Service Access
Eligibility for Services and Service Access (PDF)
Eligibility for Services and Service Access (Word)

Standard 6: Service Management

Client Services Governance
Client Services Governance (PDF)
Client Services Governance (Word)

Corporate Governance
Corporate Governance (PDF)
Corporate Governance (Word)

Occupational Safety and Health
Occupational Safety and Health (PDF)
Occupational Safety and Health (Word)

Organisational Management
Organisational Management (PDF)
Organisational Management (Word)

Teresa Way Awards
Teresa Way Awards (PDF)
Teresa Way Awards (Word)

Procedures

Standard 1: Rights

Responding to Abuse and Neglect of a Client
Responding to Abuse and Neglect of a Client (PDF)
Responding to Abuse and Neglect of a Client (Word)

Use of Restrictive Practices
Use of Restrictive Practices (PDF)
Use of Restrictive Practices (Word)

Standard 3: Individual Outcomes

Individual Planning for Clients
Individual Planning for Clients (PDF)
Individual Planning for Clients (Word)

Standard of Service Provision
Standard of Service Provision (PDF)
Standard of Service Provision (Word)

Supporting and Reporting Client Behaviours Concern
Supporting and Reporting Client Behaviours Concern (PDF)
Supporting and Reporting Client Behaviours Concern (Word)

Standard 4: Feedback and Complaints

Complaints, Compliments and Ideas
Complaints, Compliments and Ideas (PDF)
Complaints, Compliments and Ideas (Word)

Standard 6: Service Management

Client Incident Response, Reporting and Investigation
Client Incident Response, Reporting and Investigation (PDF)
Client Incident Response, Reporting and Investigation (Word)

Client Services Governance
Client Services Governance (PDF)
Client Services Governance (Word)

Code of Conduct
Code of Conduct (PDF)
Code of Conduct (Word)

Management of Clients’ Funds in Community Living Services
Management of Clients’ Funds in Community Living Services (PDF)
Management of Clients’ Funds in Community Living Services (Word)

Service Excellence Awards
Service Excellence Awards (PDF)
Service Excellence Awards (Word)

Teresa Way Award
Teresa Way Award (PDF)
Teresa Way Award (Word)

 

If you would like a copy of any of our Policies or Procedures, please contact us on:

PO Box 143
Burswood WA 6100
Australia
Phone: +61 8 9473 5400
Fax: +61 8 9473 5499
Email: admingroup@senses.org.au
TTY: +61 8 9473 5488